Privacy Policy

Last updated: May 2026

The WP Consultant (“we,” “our,” “us”) operates the website thewpconsultant.com. We provide WordPress consulting services to clients in the United States and Canada. This policy describes how we collect, use, and protect your personal information when you interact with our website or engage our services.

Information You Provide Directly

When you reach out through our contact form, we collect your name, email address, website URL, and message content. If you become a client, we may also collect site credentials (WordPress admin access, hosting logins) needed to perform audit or development work on your behalf.

Payment information is collected and processed by our third-party payment processor. We do not store credit card numbers or banking details on our servers.

Information Collected Automatically

Our servers automatically record standard log data when you visit the site. This includes your IP address, browser type and version, pages viewed, referring URL, and the date and time of each request.

We also use cookies, which are small text files stored on your device, to support site functionality and understand how visitors use the site.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes
  • Deliver consulting, development, and maintenance services
  • Process payments for completed work
  • Improve site performance and content based on usage patterns
  • Meet legal and regulatory obligations

What We Do Not Do

We do not sell your personal data to anyone. We do not share your information with third parties for their marketing purposes. We do not run advertising trackers or build behavioral profiles. Your data exists to serve you, not to monetize you.

Cookies

Essential Cookies

These cookies are required for the site to function. They handle session management and CSRF protection. No consent is needed for essential cookies because the site cannot operate without them.

Analytics Cookies

If we use analytics tools, those may place cookies to distinguish returning visitors and measure traffic patterns. These cookies are only set with your consent.

What We Don’t Use

We do not use advertising cookies. We do not engage in cross-site tracking. No retargeting pixels from ad networks exist on this site.

Third-Party Services

We rely on a small number of third-party providers to operate our business:

  • Hosting provider: stores and serves the website files and database
  • Payment processor: handles invoicing and payment collection securely
  • Analytics service (if applicable): measures aggregate site traffic
  • Email service: delivers transactional emails and form notifications

Each of these providers processes data only as necessary to deliver their specific service. They are contractually prohibited from using your data for other purposes.

When We Share Data

We share personal information only in these limited circumstances:

  • With hosting and infrastructure providers as needed to deliver our services to you
  • When required by law, regulation, court order, or governmental request
  • In connection with a merger, acquisition, or sale of business assets (you would be notified)

International Data Transfers

We are based in Ontario, Canada and serve clients across both Canada and the United States. Your data may be processed and stored in either country depending on our infrastructure providers.

For Canadian users, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We take reasonable steps to ensure that any cross-border data transfers maintain an equivalent level of protection.

Data Retention

We retain different types of data for different periods based on business need and legal requirements:

  • Contact form submissions: 12 months from date of submission
  • Client project data: 3 years after the engagement ends
  • Site credentials: deleted within 7 days of project completion or engagement end
  • Server logs: 90 days
  • Analytics data: retained in aggregated, non-identifiable form indefinitely

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also request a portable copy of your data or withdraw consent for processing that relies on consent.

For Canadian Residents

Under PIPEDA, you have the right to access your personal information held by our organization, challenge its accuracy, and withdraw consent for its collection or use. We will respond to verified access requests within 30 days.

For California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect about you, request its deletion, and opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact us using the details below.

How to Exercise Your Rights

Send your request to [email protected]. Include enough detail for us to verify your identity and locate your data. We will respond within 30 days.

Security Measures

We protect your data through encrypted connections (TLS/SSL) for all site traffic, restricted access controls for internal systems, and secure handling of any credentials you provide. Client credentials are stored in encrypted form and permanently deleted within 7 days of engagement completion.

Children’s Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

Third-Party Links

Our site may contain links to external websites that we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit through links on our pages.

Changes to This Policy

We may revise this policy as our practices or legal requirements change. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be clearly noted so you can review what has changed.

Contact Us

If you have questions about this privacy policy or how we handle your data, reach out at [email protected].